2.5 Tax on Seller Proceeds. And we're hardly the only ones who have a gripe with the company. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. There are an increasing number of unauthorised ticket resellers operating online. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). "Viagogo is committed to providing an important service to consumers that use our platform," he said. We endeavour to rearrange delivery with the customer or arrange a collection point. Read more: Instead, try searching for the official website of the band or venue. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. I understand the answer but I dont like it. 7.2 Copyright. It also failed to adequately disclose to consumers that it was not a primary ticket seller. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Get the latest product reviews, money-saving tips and more. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . South Australia's Consumer . "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Join millions of happy customers that have attended their favourite events, thanks to viagogo. We will also add sales or value added tax on our fees as applicable. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Your rating will help us improve the website. We will also add sales or value added tax on our fees as applicable. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. 2.3 Username and Password. You will need a username and password to access the Site and use the Services. Just as before, when you make a ticket selection, the clock starts ticking. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. viagogo is a global online platform for live sport, music and entertainment tickets. You also agree not to separately contact the Buyer at any time for any reason. You will pay NT$9225. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. But the messaging in small letters at the very top of the screen is easy to miss. After multiple emails to Viagogo, Kent has been refunded $280. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. The official website will usually direct you to the authorised ticket seller. They often process refunds if requested. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. 5.4 Making Adjustments. To sell tickets, a Seller lists the tickets in the Site database. you did not use your RRV for any travel(regardless of the reason). In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. the application was unnecessary at the time it was made. This could be a tough call for many internet shoppers. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. To request a refund: From the actions menu, select the 'Request Refund' option. All sales and bids are final. you lose thetravel facility remaining on your previous visa when your RRV is granted. It didn't. Until recently, the final cost price of a ticket . All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Additional information can be found in our FAQs and on the ticket details pages. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. What is the viagogo complaint handling process? When our tickets were not provided they refused to provide a refund . In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. Checked for accuracy by our qualified fact-checkers and verifiers. viagogo AG is registered in Switzerland, Company No. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Why can't I see my order or sale in my account? NSW Fair Trading investigating Viagogo for unlawful behaviour. According to the consumer group Which?, Viagogo's terms and conditions say . Third, watch out for drip pricing. Invalid tickets are defined as anything where buyers are refused entry. He described one category of representations as having been made on an industrial scale. 1.2 Ticketing Exchange. Received just 2 days before the concert transfered from someone via ticketmaster! -Explore the world's largest selection of events. I'm Travelling - where and when will I receive my tickets? Note that Your payment may be withheld if you violate this clause. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. You may also have extra rights in your state or territory. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Read more: South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia Performance & security by Cloudflare. 6.8 All Sales are Final. The company has been the target of customer complaints, industry backlash and court action overseas. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. 2.14 Substituted Seat Locations. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. 1.4 Modification. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. 7.1 Ownership of Intellectual Property. We often link to other websites, but we can't be responsible for their content. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The caretaker period for the NSW Election commenced on 3 March 2023. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. 3.4 Indemnity. How do I find tickets I've already downloaded? Event dates, times, venues and subject matter, which are listed on the ticket, may change. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Viagogo DO NOT refund and are not contactable. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Sellers should use our automated online confirmation process. ! Here are our four CHOICE tips for safe ticket buying. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. About this app. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Note that this is separate from any Tax viagogo is required to charge on its fees. Customer offered $500 to take down negative Google review. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The switcheroo could mean a currency conversion fee from your bank. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Protect and prevent people from becoming victims of scams by companies or individuals. Find out more about fact-checking at CHOICE. We take no responsibility for such issues. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising A new screen will display that allows you to begin your refund request. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. 3.2 Other Information. She warns other event goers to avoid Viagogo at all costs. arrow_forward. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. How do I unsubscribe from your newsletter? The. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Why is the price printed on the ticket different to what I paid? You may have to fill in a Dispute Claim Form. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). FanFair Alliance - Ever get the feeling you've been cheated? If you need to buy second-hand, know the risks. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The email response they send is a template. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. The "on its site" disclaimer that followed was in a distinctly lighter font. THEY ARE SCAMMER! A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. Editor, Marcus Herbert. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. I bought 2 blackpink ticket a month before the concert for 550eur per person. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased..

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