Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Check the statement(s) you want to make payments for. and wont correct it. Ready for the ultimate credit card processing experience? Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Gift & Loyalty Cards, ISO/Agent Program WEX is completely incompetent or corrupt. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Exceptions are even color-coded to make them easier to prioritize. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. My monthly statements went from $155 to $914! This review will focus on Wexs payment acceptance products for merchants. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Phillip created this website and has written over 1,000 articles regarding all things payments. Click Save, then confirm the information. Referral Partners The Prompts Information section appears. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. The card can be used to purchase any type of fuel, including gasoline and diesel. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. crazy third time its going on. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Im paying it off in a couple weeks and closing the account. Still getting notified of late fees SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. On the Credit screen, select the contract for which youd like to view the credit balance. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Track fuel expenses automatically. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Choose Cash Advance from the drop-down menu. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. The people behind the payments. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Deny most claims with no reasons. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Get the latest Health Trends & Insights news in your inbox. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. EFS/WEx decided to debit our account and send us a check. When you take fleet cards, the funding time depends on the type of card and the processor. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. They are trying to cover up their lies by sending some spam emails as well. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Our card works at a variety of merchants. Youll want to find a company that will charge you as close to cost as possible. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Transaction fee:non-Puma stations incur a 0.50c transaction fee. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Youll need to contact your credit card processing company. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Just give me my money! Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Getting paid to re-write this page? Sent payment again by certified mail, they received it, but Charged $85 late fee twice By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. In the Funded Amount field, enter the amount of the money code. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. Youll need to contact your credit card processor. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. How does this make any sense whatsoever?? Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. Hi Ana, I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. How does it work? Military veterans possess invaluable leadership skills and business acumen. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. The company should have planned for this. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. They lost a very long term customer over this. Incompetent fucks. Fleet Cards What is a fleet card? Fill out this form! Women play an important role at WEX. Im now on my 3rd time submitting the form to them. Enter a brief description of the new policy, then click Create. Our card works at a variety of merchants. The credit info for the selected contract appears below. If you have a business that requires traveling, this card is for you. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. I have been instructed a different way to close the account each time I call. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Do NOT use this company if you can avoid it. Shady company Dont ever deal with them!!! Click here to earn a reward. RIDICULOUS!! I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. NO, because they want me to jump through another 50000 hoops!!! Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. Choose the desired product in the Add Limit window, and click Next. Various vendors offer many different types of fleet cards, such as Wex and Voyager. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. I thought this would be beneficial. There are a few Wex Inc. complaints about its contract terms. NOTE: Follow the same steps to assign a Driver ID. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. We also accept certain types of digital payment methods. Wont return as a customer. HOLD lets you deactivate a card temporarily. They want my medical records to prove the medical necessity. Customer service is miserable. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Id rather just use my Spark card and get the cash back. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. The benefits are straightforward. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! Instead, youll be charged a percentage and may be assessed additional costs by your processor. Worse liar company. Bonsai Point of Sale For example, a Texaco fleet card can be used at Texaco locations. They claim they need a receipt. It gets billed to the card. This even applies to co-branded cards. I mean what do they think we are frauding by going to the dr or getting medication? Privacy Policy. Nicole Ready for the ultimate credit card processing experience? reply and I will get the message. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. In business, time is money. At least thank me for giving you $1,000 that was meant for my 5 year olds education. The Verifone machine is universal, and can be used with many different processors. If you have your own Wex Inc. complaint to make, please do so in the comments below. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Other Fees Additional card:$8 per card. A new account was opened for our company that we were unaware of because WEX changed their system. They didnt send or email a notice that amounts were due. Their final email to me was, yes it sucks but sorry. Enter the limit in the Amount field. You will be notified when new oil merchants begin accepting the WEX card. As more data is collected and trends identified, he expects losses to decrease even further. They do not give time to make payments. Fraudulent? Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Fleet cards also allow businesses to control how drivers spend on fuel. This information is captured at the time of the sale. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! WEXs unethical business practices have negatively impacting my credit as well. CardPaymentOptions.com, Inc. All Rights Reserved. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. This does not compare favorably to our list of best credit card processors. He has also researched and published reviews about nearly every payment services provider and processor. For example, a gallon-per-transaction limit for a type of fuel. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. That means finding a processor who is familiar with B2B transactions. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Where does it work? GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation made a mistake ( or is it FRAUD?) Worst company in my 50 years of being in business ! If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. They can limit the type of fuel purchased, i.e., only diesel. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. However, you can get an idea of the interchange rates you can expect to pay. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Audit Your Current Statement To Find Its Hidden Fees. None of which have been successful. These revenues in no way influence our ratings or reviews. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? The standard Wex, Inc. show more WEX Reviews To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. We had NEVER HEARD OF THEM. Do I need to contact my bank?

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