I went 3 times to Ross to returned hyperdunk nike shoes. Also managers are never help they are rude and wrong. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. I sincerely hope not! That afternoon, my cell phone fell out of the zippered pocket. Exchange for like merchandise only if software is defective. I was little surprised. Fax: winchester disk was introduced in. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. Yes call them and complain. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. That way, the tag is still attached and we cannot deny return if it's in original condition. I visit A Ross store every week. There are a select group of products that have a modified return policy and are listed below: Highway. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. They will not provide returns/refunds if youve already opened the software. He told me next time to just hold it up to my ear. I am never shopping there again; so why a store credit??????!! I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. We continue to take markdowns on this merchandise until it sells through. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. (No tax return so far) The tax here is 9.000 percent. Niada Car. My son just bought some Guess men's cologne and opened it in the store. I shop at ross often and spend way too much money to be insulted like this and will not be shopping here again! Just bring it into any Ross store and theyll set you up with a new gift card. Suck that I am I week over my stupid 30 days policy! honestly I have so many it was just more of a hassle as I just wanted to exchange for something that fit but the woman working informed me that if I didn't have a receipt they would have to send me a check if it was over $50 which it was not so I didn't see a problem then she looked at me and said that without a receipt they would have to mark the price of everything down and would be refunding me the sale price so I was still okay thinking they would knock a couple dollars off of the original price but as she started ringing items for the refund price she informed me that I paid $20 dollars originally and she would be refunding me $.49 cents what in the world part of a return policy is that. These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. Update- I did get the refund within a day or two of posting this, thank God. I bought a blouse with cash. I very depressed over this situation, here I have been trying to get a pair shoes. I honestly did not know that you did not honor it. Ross Refund Verification Process). Really the worst experience ever! Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. Ask me why I do not know, that is a corporate question. Callback tomorrow and speak to someone else. Went to Ross at the Kendall and US1, Miami, Fl. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. NEVER WILL ENTER THE STORE AGAIN. I have contacted The Retail Equation and they said they don't work for Ross. My tag said rose fascia which is a color. This is just not right. And if not , what should I do ? I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. I go back to shopping and when I check out, it's with one of the people that helped with my return. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. When it was time to do my return she told me she couldn't return it. If you have trouble accessing this website, please call 8003351115. What if I return my products after 30 days? The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I had my receipt also! As a Ross employee I'll clarify some of these incidents for you. I exceeded the return with no receipt limit during the holidays and being indecisive. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. I printed my bank statement proving that I had purchased the purse on Saturday. Next morning, went to 2nd Ross store and found more towels but still not complete sets. This lady needs some training on how to treat customers. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . The very step you need to take is to visit the. that hold up fine. He added that he would accept the ID of her son who was with her. You might be wondering why your purchase goes through immediately, but the refund takes longer? Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. Over a 2 day period, I visited 3 different Ross stores in order to purchase four I put down my purchases and walked out of the store. Ask me why I do not know, that is a corporate question. I can just imagine what their excuse Ross can you please help me out? She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. The only way a store can compensate for losing money like that is to raise the prices. (ridiculous & unnecessary). I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. After the 60-day mark, the bank is no longer . Can I return perfumes at Ross if I open and didn't like it? If Ross offered clothing rentals you'd have no problem, but it doesn't. She expressed a desire to simply get a credit to buy another dress that would fit. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. If the original card is not present and is not available by scanning the receipt, your refund is processed onto a Walmart shopping card or gift card. Had my receipt and tags on my unworn merchandise. Ross does not sell Covered Information as defined under Nevada law. 10 percent note from a customer at the time of a product sale. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. However, several new rules apply. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. Ross gives you 30 days from the date of purchase to return items. You should have no problem if the rreturned item is still new. I would rather pay more for a better quality item that would be returnable. Agreed with below comment 100% they should really So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. they can just repeat "ask ross top management for an explanation", Ross also offers an extended return period to their customers during the Christmas holidays. I bought jeans for $30 and returned after 30 days without a receipt. cause I won't return to this particular store. I bought that pair of shoes yesterday. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. The refund will be initiated only if approved by their. The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! Someone put it in our cart while I was in the fitting room and we payed for it. Returns & Refunds. Find the In-store Aisle. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. Returned it in bag with all tags and the receipt same day . Get it together Ross. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. Is it possible to buy your overstock or end-of-season merchandise? Sales clerks are not friendly and management is generally unhelpful. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. They refused because the receipt was one day off. I have returned items before, with the receipts, and have had no problems. -Any free-standing credit card processing unit or Point of Sale system. It says nothing seven days. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. Went to Ross at the Kendall and US1, Miami, Fl. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? Even though I was a wee bit reluctant, my mother convinced me to buy the purse. Don't waste ur time. You paid using a debit card, so it has to go back onto the debit card. I have been shopping at Ross for decades and consider it my favorite store. At the end of the day the Manager nor her team cared. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. I am in fact grateful to the owner of this website who has shared this fantastic They are not wanting to see a boycott on their stores. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. I have made plenty of returns with no issues. I was appalled!!! I came here to see how long my refund will take to appear on my credit card. Still, where is my $2.24 or $2.25 tax return?!?! You can ask for a different color or size of the product but they may not allow a different product in exchange. I'm done with Ross. I said ok, but your not going to refund me over 1 day. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! They need to have the original tag attached as well. H tried to return them with receipt and would not take them back. They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. Callback tomorrow and speak to someone else. We have no say over this process. Walmart Standard Return Policy. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. I have never had that happen before. After I washed them one of them had a small hole in it. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. If you don't like it then shop somewhere else. Dont worry. Note: Pack your product properly with all the components that originally came with the product. I will not be shopping at Ross again. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. Another cashier came up and handled the long line. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. The consent submitted will only be used for data processing originating from this website. The item must be returned to the benefit administrator in like-new/good working condition. I assume if a credit card was used maybe it would take longer? Ross gives you 30 days from the date of purchase to return items. UGH! I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. Is it possible to return your clothes to a different Ross? ross return policy debit card Call us today! I hope that I have a more positive experience tomorrow. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. I've never had a problem returning things to Ross. Next day I returned one clothes of about $40. Ross will provide you with a refund through the original mode of payment. A refund must never exceed the original payment amount. ross return policy clearance items. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. Do you need to return at the Ross you purchased at or can return at different Ross? Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. I recently visited a Ross in Deptford NJ. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. Again, the return wasn't denied. I had a valid receipt to return paints that I worn once then washed. The cashier took the item without any questions and made the return. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. Refunds. I Had My Receipt And Used Cash. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover . If it is such a big conflict why does Ross not correct the tags before selling their products. Please note that your refund may be declined by the system. All other terms of our standard Return Policy apply. I understand not receiving money back, but I can't believe I can't get in store credit. I've only wore it twice and I cut the tag off. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. Because it was washed now I can't return it. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. The Ross return policy is 30 days, allowing customers to bring their items back to the store. For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. When I went to exchange it was 31 days from purchase date. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. If you want a cash refund, you must wait 5 business days for the check to clear. So I'm out the total of 23.00 dollars. will follow their 30 days Ross simons return policy. i also have my receipt but dated back from 2019. Plus they needed photo id with receipt? ROSS IS AWESOME! This information will prove to speed up your process. Due to reading unfavorable online reviews on Amazon, I decided to return it. Thank you. I have always had a pleasant experience at Ross so I keep going back. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. TX. I was never told I could not return an item that had been marked down. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. In addition, they required me to So please be considerate when it comes to returns or exchanges. Even the dollar store has better quality than Ross. complete sets of bath towels for a wedding gift. What can I do? Processing time can be affected by the card issuer and sometimes takes up to 10 business days. The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. All merchandise is representative of the merchandise carried in our stores. Layton - you've lost my business. What a horrible way to do business. Also, a lot of places ask for ID so that they can keep track of you. Your refund will be processed via your original payment method. Please also note that shipping and handling costs are not refundable. If you try to return an item without the tag but with a receipt, then we have to check the description. All the basic conditions of Ross return policy also apply to holiday returns. She refused to give me credit today? Really, Like I Didn't Need An I.D. I replied yes, she immediately caught an attitude!! No customer should be treated in this manner.

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